Refund Policy

1. Overview

Verinty operates on a subscription basis. This policy explains how cancellations, billing disputes, and refund requests are handled. We aim to be fair and transparent, and we comply with the Australian Consumer Law (ACL) at all times.

2. Subscriptions and Billing

Paid subscriptions are billed in advance on a monthly or annual cycle, in Australian Dollars (AUD). Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

You will receive a tax invoice via email for each successful payment. Verinty ABN 18 459 403 998 is the billing entity for all charges.

3. Cancellations

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period — you retain full access until that date. We do not charge cancellation fees.

After your billing period ends, your Sovereign Lock token and hosted schema will be deactivated. Your account data is retained for 30 days before permanent deletion, giving you time to export anything you need.

4. Refund Eligibility

Refunds are not automatically issued for unused portions of a billing period. However, we will consider refund requests in the following circumstances:

• Billing errors: You were charged an incorrect amount or charged after cancellation — we will refund the difference or the erroneous charge in full
• Duplicate charges: You were billed more than once for the same period — we will refund the duplicate charge in full
• Significant service disruption: A prolonged outage or platform failure materially prevented you from using the service — assessed case by case
• Trial period: If a free trial or promotional offer was clearly communicated and a charge occurred unexpectedly, we will review and refund on a case-by-case basis

5. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a service fails to meet a consumer guarantee under the ACL — including being fit for purpose or provided with due care and skill — you may be entitled to a remedy regardless of this policy.

6. How to Request a Refund

To request a refund, email billing@verinty.com with:

• Your account email address
• The charge date and amount
• A brief description of the issue

We will respond within 3 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

7. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we may suspend your account pending investigation. We encourage you to reach out to us directly — most billing issues can be resolved quickly.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

For billing and refund enquiries: billing@verinty.com
Verinty · Melbourne, Victoria, Australia · ABN 18 459 403 998